According to our Support Policy, we are committed to responding to support tickets categorized as "normal" status within one business day. However, in most cases, our team strives to respond even more quickly to address your concerns promptly.
In addition to our standard response times, the priority of a support ticket can be manually increased by one of our employees if deemed necessary. This allows us to better manage urgent issues and ensure that critical matters are addressed in a timely manner.
We are currently developing a new feature that will enable customers to increase the priority of their own tickets directly. This enhancement will provide you with more control over the urgency of your requests and will be available within the next few weeks.
We appreciate your patience and understanding as we work to improve our support services. Should you have any questions or require assistance in the meantime, please do not hesitate to reach out to our support team.